Thank you for choosing The Sticker Bee for your sticker needs! We strive to provide you with the best products and services possible. Please read the following information regarding our shipping and returns policies.
Order Processing:
We process and ship orders within 1-3 business days after the payment is received and confirmed. During peak seasons, processing times may be slightly longer, but we always do our best to get your stickers to you as quickly as possible.
Shipping Methods:
We offer various shipping methods to accommodate your needs. The available options will be displayed during the checkout process. Please note that delivery times may vary depending on the chosen shipping method and your location. Your expected delivery time will be calculated on the checkout page after entering your address.
Shipping Rates:
Shipping rates are calculated based on the destination, weight, and dimensions of the package. The exact shipping cost will be displayed at checkout before you complete your order.
International Shipping:
Yes, we offer international shipping! However, please be aware that international delivery times and costs may vary due to customs and local postal services.
Order Tracking:
Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the status and estimated delivery date of your package.
Lost or Delayed Packages:
In the rare event that your package is lost or significantly delayed, please contact our customer support team. We will work with the shipping carrier to locate your package or arrange for a replacement.
Customer Satisfaction:
We want you to be completely satisfied with your purchase. If you are not happy with your stickers for any reason, please contact us within 30 days of receiving your order, and we will do our best to resolve the issue.
Damaged or Incorrect Items:
If your order arrives damaged or if there is an error with the items you received, please contact our customer support team within 7 days of receiving the package. We may request photo evidence of the damaged or incorrect items to process your request efficiently.
Return Instructions:
To initiate a return, please contact our customer support team at Support@StickerBeeHive.com with your order number and a brief explanation of the reason for the return. We will provide you with further instructions on how to proceed.
Return Eligibility:
To be eligible for a return or exchange, the stickers must be unused, in their original packaging, and in the same condition as when you received them.
Return Shipping Costs:
Customers are responsible for the shipping costs associated with returning the items, except in cases where the return is due to our error or product damage.
Refunds and Exchanges:
Once we receive and inspect the returned items, we will process your refund or exchange. Refunds will be issued to the original payment method used during the purchase. Exchanges will be processed based on product availability.
Non-Returnable Items:
Unfortunately, we cannot accept returns on gift cards, downloadable products, or items marked as final sale.